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1. What is Digicel Broadband? Digicel Broadband is Digicel’s new high-speed mobile internet service which uses the 3G or third generation of GSM wireless technologies.

It comes with enhancements over previous 2G wireless technologies (GPRS, EDGE), like higher data speed and enhanced audio, video and application upload and download experience. When did you launch Digicel Broadband?

Digicel Broadband was officially launched 6th May at 00:00 hrs. What is UMTS and HSPA UMTS (Universal Mobile Telephone Service) and HSPA (High Speed Packet Access) are most commonly used technologies terms when referring to 3G GSM technologies. To simplify, UMTS/HSPA are 3G terminologies while GPRS/EDGE are 2G terminologies.

What is the network coverage of Digicel Broadband? Digicel Broadband will be available in the key areas in POM, Lae, Hagen and Kokopo. (see network coverage map). What do I need to be able to use Digicel Broadband? You will need the following: • A Digicel prepaid or postpaid SIM.

• Any 3G and 900Mhz compatible device. • Credit balance on your prepaid or postpaid account. • And you should be within the Digicel Broadband network coverage area.

What are the available Broadband devices? • Handsets • Tablets • Dongles • Mi-Fi Devices 7. Where is Digicel Broadband available (in terms of network coverage)? Broadband will be initially available in the key areas in POM, Lae, Hagen and Kokopo. (see attached network coverage map). Expansion in other areas will be announced soon.

How will I know that I am in the Digicel Broadband coverage area? You will need to look at your Broadband device and it will indicate 3G, UMTS or HSPA next to the signal strength/bars on the handset or device. Sometimes a compatible device may not pick up the 3G/UMTS/HSPA signal automatically so you may have to do a hard reset (remove battery) of the device. If you are not on the Digicel Broadband coverage area, you will see on your device E for EDGE or G for GPRS. I am in the Broadband coverage area but seeing only EDGE on my handset – what does that mean? If you are seeing EDGE on your handset it could be for a few reasons • Your mobile phone is not compatible with 3G. • Your mobile phone is not compatible with 900Mhz GSM frequency band • You are in an area where there is weak or no Broadband coverage.

What is GSM frequency band? GSM frequency bands or frequency ranges are the cellular frequencies designated by Government Telecommunication authorities (NICTA in the case of PNG) for the operation of GSM Mobile network. The Digicel Broadband data network uses the 900Mhz frequency band hence, only devices compatible with this frequency can use the broadband service. What happens if I move in and out of Digicel Broadband coverage area? We still have a fully functioning EDGE network running parallel to our 3G network. Your device will automatically connect to the available GPRS/EDGE network until the Broadband network is available. The switch between networks is seamless.

What kind of speed should I expect from Digicel Broadband? You will experience broadband speeds up to 2 Mbps.

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The device brochures indicates 7.2mbps download speed, how come I will only experience up to 2mbps? Theoretically, 3G compatible devices can download up to 7.2mbps but due to several factors affecting speed, on the average you will experience speeds from 300kbps up to 2mbps within the Digicel Broadband network coverage area. On what factors does Broadband speed depend?

• Speed depends on the type of handset or device used • Location of Use (outdoor has stronger signal than indoor, the farther you are from the network tower, the weaker the signal). • Network traffic and number of users currently using the network at that point of time. Is it possible that I get Broadband services on my existing number? Yes, all existing and new prepaid and postpaid mobile numbers are provisioned for Broadband. Will I have to change my SIM to migrate to 3G? No, you can access Broadband from your existing SIM. What will happen if I am out of 3G coverage area?