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Hi Rashed, It is possible that the drivers for Gadmei TV stick UTV382E is not fully compatible with Windows 8. In-order to fix the Sound output, refer the following steps. Method 1: Run the hardware troubleshooter and check the issue status. Follow the steps: a. Press “Windows key + W”. Type “Troubleshooter” in the Search box and hit enter.

Select “Hardware and Sound” from the Troubleshooter Window. Select “Hardware and Devices” under Devices option.

Follow the On Screen instructions Method 2: I would suggest you to download and install the Windows 7 compatible driver in compatibility mode. Making older programs compatible with this version of Windows. What is program compatibility? Compatibility Center.

You can download the Windows 7 driver from the following link. USB TV SERIES. Hope it helps.

John Rubdy Forum Moderator Microsoft Community. Open Sound by pressing Windows key + X, then clicking Control Panel. In the search box, type sound, then click Sound. • Click the Playback tab and look for an TV tuner device; this will appear as a speaker icon and will be labelled Speaker, followed by the name of the device.

• If you have an TV tuner device, click the device, click Set Default, then click OK. Changing the audio device might require you to restart your computer. If issue persists, contact your TV tuner support Hope this helps John Rubdy Forum Moderator Microsoft Community.

Hi Rashed, This issue could be due to outdated audio driver for Gadmei TV stick UTV382E. Do you receive any error message related to the audio while using the device? I would suggest you to run the hardware and device troubleshooter to try and fix the issue.

Follow the methods: Method 1: Follow the steps to run the hardware troubleshooter: a. Press “ Windows key + W” on the Start screen. Type “ Troubleshooter” without quotes in the Search box and hit Enter. Select “ Hardware and Sound” from the Troubleshooter Window. Select “ Hardware and Devices” under Devices option.

Follow the On Screen instructions. If the issue still persists, move to method 2. Method 2: Let’s download the latest drivers for the device from Gadmei website and install them to troubleshoot the issue further. If there are no drivers available for Windows 8, download the latest available driver and install them in Windows compatibility mode. Refer to the link to download the drivers: To install the driver in compatibility mode, follow the steps from the link: Refer the section “ Apply a compatibility mode”: Please let us know about the status of this issue.